Life Alert And Other Systems – These products and services are reviewed by the Advisor Review Team and you may earn a commission on qualifying purchases made through the links provided.
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Life Alert And Other Systems
Life Alert has too many disadvantages compared to better medical alert systems: high cancellation fee, restrictive contract, no fall detection, expensive monitoring and installation fees, and no pricing information on its website.
Life Alert Review: Our Hands On Test (2024)
Our review team recommends Medical Guardian as a better alternative to Life Alert. Medical Guardian offers lower prices, more devices, optional fall detection, transparent online information, a guardian app and a 30-day trial.
Read on to learn about our bad shopping experiences with Life Alert and the other best health alert systems we recommend instead.
Our inspection team has spent more than 2,500 hours thoroughly researching medical alarm systems. During our procedure:
Benefits for Owners and Operators of a Lifetime Warning Monitoring Center Wall Button and Mobile System Batteries Can Last Up to 10 Years Monthly Fees Do Not Increase. An established brand that has been operating for over 30 years
The 9 Best Medical Alert Systems (2024) │ The Senior List
Disadvantages Three-year contract and penalty for service cancellation unless the user dies or moves to a 24-hour nursing facility. you can get pricing information from a sales representative without sharing your personal information or medical history
MobileHelp offers eight different packages, including a unique base station for smart tablets and one of the longest home systems at 1,400 feet. Optional features such as medication reminders and telehealth services help make MobileHelp part of a holistic care plan for users and caregivers.
Read our full review of MobileHelp to find out why our review team won the “Best All-in-One” title.
Medical Guardian offers both home and mobile systems and a smart watch. Choose from the following packages:
Amazon.com: Carealert Life Alert Systems For Seniors, No Monthly Fee
Our review team recommended Medical Guardian over Life Alert in a previous review, and we continue to recommend Medical Guardian as the best alternative to Life Alert. Medical Guardian offers a wide selection of home systems up to 1,400 feet, lower prices, transparent online information, a care app and a 30-day trial.
In a survey conducted by the Review Team of 1,000 Medical Alert System users, we found that Medical Guard was the most popular option among our respondents: 43% of respondents said they used Medical Guard, and 16.5% of the respondents that they use the Medical Guard. Life alarm. 8% of respondents who used Life Alert said they had a bad experience, compared to 2% with Medical Guardian. Read our Medical Guardian review for more information.
Bay Alarm Medical has four types of equipment – a home station, two mobile systems and a smart watch – and offers different packages for each system. The four main systems are:
Bay Alarm Medical offers a variety of health alarm systems, including a smart watch and two separate movement devices. The brand’s mobile systems are the lowest priced compared to Life Alert and other brands. The combination of low monthly fees and packages that bundle two medical alarm systems into one price earned Bay Alarm Medical the title of “Best Value” from our review team.
Best In Home Medical Alert System
ADT offers three medical alert packages, making them a good choice for customers who are overwhelmed with too many options:
Our review team named ADT “Best for No Extra Cost” because the brand charges no activation or setup fees and offers free shipping. Read our full ADT review to learn more about the well-known security brand’s medical alert packages and services.
Our customer service review team called to learn more about Life Alert’s pricing and review features. This is the only way to start shopping for the Life Alert System because the website does not include pricing information and you cannot purchase your package online.
As soon as we mentioned during our phone conversation that we had questions about Life Alert products, we were asked if we would like a brochure sent to our home. Our review team made it clear that we didn’t want to wait to hear from the product prospect, so they moved us to a “product specialist” or sales rep.
Medical Alert System For Seniors
On our first call, the product specialist was friendly, compassionate and knowledgeable. They asked us a few questions to better understand the situation and help us choose the right system. The representative walked us through each Life Alert health alarm system and their functions, as well as costs and service fees.
Although this call was helpful and provided most of the information in this article, it lasted more than 30 minutes.
Our evaluation team received the product description within two weeks of our Life Alert call. There is no information about prices in the booklet.
Our customer service review team called Life Alert a second time to confirm the information we received from our first call. This time, the sales representative refused to answer our direct questions about product offerings, costs or pricing. We were told, “That’s not how we do things.”
Medical Guardian Review And Prices
The representative said they could only provide an explanation if we went through a 45 minute briefing on a “specific loved one”.
We called a third time to try and get an answer but were transferred to billing, service and finally marketing. Our review team left a message with the marketing department and at this time had not received a response.
Our review team has had bad experiences with Life Alert calls when they have contacted the company in the past. We have spoken to sales representatives who were pushy, pressured us to buy, or did not directly address pricing or contract questions.
The Life Alert website is outdated, cluttered and confusing to navigate. The navigation bar at the top of the page contains generic terms such as why life alarms are the best and retirement home avoidance, which do not tell visitors which pages they are being directed to.
Buyer’s Guide: Choosing A Medical Alert System
When you visit the website on a phone, the navigation menu is completely different from what you see on a desktop computer. Our review team likes that the mobile menu has more specific navigation labels like medical emergency, how it works, and life alert, but we’d like to see more useful mobile menus on the desktop page.
Life Alert does not display pricing or subscription information. Even pages for individual products, such as on-the-go system pages, do not contain pricing information.
You can only buy the Life Alert package over the phone, which often requires listening to a 30-45 minute sales pitch. It is not possible to buy the system online.
When our review team asked about the brand’s strict three-year contract in the past, we were told that the contract could only be canceled if the user died or if a relative could prove the user had 24-hour care.
Medical Alert Systems & Installation Services
In another call with a Life Alert sales representative, I was told that the contract is a service agreement that guarantees that your monthly price will not increase for the first three years of service.
The representative assured me that users can withdraw from the contract, but they will be penalized with a fee. This penalty is equivalent to two months of supervision fees. Depending on the plan chosen, it would cost almost $100-$200 to cancel the Life Alert service.
Our review team could not find any supporting information about the penalty fee or this policy online, in the email or in other calls with the Life Alert sales team.
It is important to note that no contract is required for any other medical alert system tested by our review team.
August 21, 2023
Life Alert is rated 4.1 out of 5 stars on Trustpilot based on 47 reviews. Positive life warning customer reviews cite the observatory’s pleasant, helpful staff, knowledgeable sales team, and excellent customer service. Many reviewers specifically mentioned that they never felt pressured to buy when talking to a salesperson. One reviewer noted how quickly Life Alert sent paramedics to her home when her mother had a stroke.
Negative reviews often include guardians receiving monthly bills after the beneficiary’s death, dealing with rude, pushy sales representatives, and generally poor customer service. Among the negative reviews on Trustpilot, the most common complaint was the difficulty of getting out of the three-year contract.
Life Alert is rated 3.45 out of 5 stars by the Better Business Bureau (BBB) based on 164 customer reviews. The company is also BBB accredited with an A+ rating, meaning Life Alert responds to all customer complaints.
The positive BBB ratings praised the company’s quick response in a crisis. Some commentators referred to specific accidents where emergency services were dispatched in less than 10 minutes. Other positive comments were more general, stating that Life Alert’s services helped them to remain independent and feel safe in their own homes.
Comparing Lifefone’s Medical Alert Systems
Most of Life Alert’s negative reviews cited the same issues as Trustpilot, including
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